Frequently Asked Questions about MOI Chicago

If you still have questions after reviewing our FAQ page, please contact our Museum of Illusions at [email protected]. To plan group visits of 40 people or more or if you are a tour operator, please email [email protected]. We look forward to welcoming you to the Museum of Illusions Chicago and tricking your brain with our jaw-dropping exhibits!

  • Our museum is located at 25 E. Washington Street, with the entrance on the Wabash Street side of the 25 East Building and the exit on Washington Street.

  • Ticket availability at the door is limited and not guaranteed. To guarantee entry, please purchase your tickets online. Ticket prices are the same whether they are purchased online or at the door.

  • Here at MOI, we operate as a cashless business. Purchases can be made using a card.

  • Tickets are not required for children who are ages four and younger. They can enter MOI for free!

  • We offer refunds and rescheduling for up to three days before your ticket date. Note that rescheduling is subject to availability, but we’ll do our best to accommodate you. Please email us at [email protected] with the following information: • Name and email of the ticket purchaser • Date/time of your current tickets • New date/time requested (alternatively, your request for a refund)

  • No. Your visit time will vary, but plan for approximately 45 to 75 minutes. The 20 minute timeslots are arrival windows. We stagger arrival times to optimize guest experience and prevent crowding.

  • For the most part, yes. Wheelchair users can easily enter and view most of the exhibits. We do have two immersive rooms that are not accessible due to their slanted floors. We apologize, but the nature of those rooms requires that the floors be slanted. Guests who need to bypass those rooms can easily do so.

    OC/ASL: https://youtu.be/zcWBqALutd8

    Audio Described: https://youtu.be/k2vvaIIqw7E

    Out Now: https://youtube.com/shorts/swISoQZexqM?feature=share

    Reel: https://youtube.com/shorts/jDdfAmXLE-0?feature=share

  • We welcome children of all ages, including infants. If at all possible, however, we request that you leave your stroller in the coatroom due to space constraints, or that you bring along an umbrella stroller.

  • MOI guests can enjoy discounted parking at the Randolph Wabash Self-Park Garage.

    You can book your space at the Randolph Wabash Garage here.

    Otherwise, you can receive your discount by asking our staff for a parking validation ticket upon your arrival

  • As per local guidance, we do not currently require face masks. MOI maintains strict COVID sanitation procedures, and we stagger guest arrival times to allow for social distancing.

  • Yes! We welcome groups of all sizes and discounts are available for groups of 15 people or more. We regularly host school groups, corporate events, and private facility rentals. The Museum of Illusions Chicago offers a one-of-a-kind experience that groups of all types and age ranges will enjoy!

  • Please email [email protected] to discuss your group event.

  • Not at all! Everyone is welcome to explore our Smart Shop, where you’ll find exclusive MOI merchandise, souvenirs, accessories, and one-of-a-kind puzzles and games! Come on over and shop smart today!

  • Glad you asked! Visit our Smart Playroom during your trip to MOI and challenge your mind as you compete with family and friends. The Smart Playroom is filled with brain-teasing games and puzzles that can enrich your memory, cognition, and problem-solving skills.

  • We do have a party/multi-use room that can be reserved for semi-private weekday events. Please note that availability is limited.