FAQ Page of Museum of Illusions Chicago

Get the Answers to Your Questions About MOI in Chicago, IL

At the Museum of Illusions Chicago (MOI), we believe that being curious enough to ask a question is more important than knowing every answer. Curiosity fuels lifelong learning and an enduring fascination for the world around us. That said, you may need some answers about the museum itself. Please explore our FAQ page to learn more about us.

Get to Know the Museum of Illusions Chicago

The Museum of Illusions is an engaging, multisensory experience like no other. MOI is filled with more than 60 exhibits, including immersive rooms, which will challenge your brain, stimulate your senses, and ignite your curiosity about science. The museum welcomes guests of all ages and the photo-ops are a content creators dream!

Frequently Asked Questions About MOI

If you have a question about our Museum of Illusions, please review the following FAQs. If you don’t see the answer to your question here, please don’t hesitate to reach out to our friendly staff!

FAQs About Tickets

Do you sell tickets at the door?
Ticket availability at the door is limited and not guaranteed. To guarantee entry, please purchase your tickets online. Ticket prices are the same whether they are purchased online or at the door.

Do young children need a ticket?
Tickets are not required for children who are ages four and younger. They can enter MOI for free!

Can I get a refund or reschedule my tickets?
We offer refunds and rescheduling for up to three days before your ticket date. Note that rescheduling is subject to availability, but we’ll do our best to accommodate you. Please email us at chicago@museumofillusions.us with the following information:

  • Name and email of the ticket purchaser
  • Date/time of your current tickets
  • New date/time requested (alternatively, your request for a refund)

My ticket time is for 30 minutes. Is this the length of my visit?
No, you’ll be with us for about 45 to 75 minutes. The reference to 30 minutes is your ticket time arrival window. Please arrive at MOI at any time within that arrival window. We stagger guest arrival times to optimize the guest experience and prevent crowding.

FAQs About Accessibility and Safety

Is the Museum of Illusions Chicago handicap-accessible?
For the most part, yes. Wheelchair users can easily enter and view most of the exhibits. We do have two immersive rooms that are not accessible due to their slanted floors. We apologize, but the nature of those rooms requires that the floors be slanted. Guests who need to bypass those rooms can easily do so.

Can I bring a stroller?
We welcome children of all ages, including infants. If at all possible, however, we request that you leave your stroller in the coatroom due to space constraints, or that you bring along only a very small, compact stroller.

Is parking available?
MOI guests can enjoy discounted parking at Randolph Wabash Self-Park Garage and Millennium Garages. You can use the “Book a Parking Space” icon on our homepage to book parking in advance. Otherwise, you can receive your discount by asking our staff for a parking validation ticket upon your arrival.

Do you require face masks?
As per local guidance, we do not currently require face masks. MOI maintains strict COVID sanitation procedures, and we stagger guest arrival times to allow for social distancing.

FAQs About Group Events

Are group events available at MOI?
Yes! We welcome groups of all sizes and discounts are available for groups of 15 people or more. We regularly host school groups, corporate events, and private facility rentals. The Museum of Illusions Chicago offers a one-of-a-kind experience that groups of all types and age ranges will enjoy!

How can I book a group event?
Please email chicago@museumofillusions.us to discuss your group event.

FAQs About Our Features and Services

Do I need a ticket to visit the gift shop?
Not at all! Everyone is welcome to explore our Smart Shop, where you’ll find exclusive MOI merchandise, souvenirs, accessories, and one-of-a-kind puzzles and games! Come on over and shop smart today!

What is the Smart Playroom?
Glad you asked! Visit our Smart Playroom during your trip to MOI and challenge your mind as you compete with family and friends. The Smart Playroom is filled with brain-teasing games and puzzles that can enrich your memory, cognition, and problem-solving skills.

Do you have a party room?
We do have a party/multi-use room that can be reserved. Please note that availability is limited.

More Questions? Contact MOI in Chicago Today!

If you still have questions after reviewing our FAQ page, please contact our Museum of Illusions staff at chicago@museumofillusions.us. To plan group events or for youth group events ideas, please use our Plan Your Event contact form. We look forward to welcoming you to the Museum of Illusions Chicago and tricking your brain with our jaw-dropping exhibits!